Community

Unable to Connect

Links used in this discussion

Douglas Hall, User (Posts: 1)

Nov 11, 2018 1:45:13 pm EST

Windows 10 Pro,  latest host and viewer versions.  Viewer immediatly disconnects attempting to login to host.

Keith Evans, User (Posts: 5)

Nov 12, 2018 12:46:11 am EST

Support level: Starter
Windows 10 Home no issue, was about to rollout a Pro upgrade to me units

Conrad Sallian, Support (Posts: 2406)

Nov 12, 2018 9:01:01 am EST

Hello Douglas,

Thank you for your message.

Please, locate and send us the Host log files for examination at support@remote-utilities.com . Here is how to find them https://www.remoteutilities.com/support/docs/host-log/

* Website time zone: America/New_York (UTC -5)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.