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how to capture remote audio

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marco, User (Posts: 4)

Aug 30, 2018 8:15:23 am EDT

Hi all,
I get the free version of RU
started the portable viewer and installed the .msi host on server, both client and server have win7pro

once connected, full control, I started the audio capture feature but it seems not to work...
no audio from mic no sounds from pc

do you know what I should do/enable?

thank you
marco
Edited:marco - Aug 30, 2018 8:31:01 am EDT

Conrad, Support (Posts: 2371)

Aug 31, 2018 3:25:40 am EDT

Hello Marco,

Thank you for your post. Did you try with the current beta version?
https://www.remoteutilities.com/download/beta.php

marco, User (Posts: 4)

Aug 31, 2018 6:42:37 am EDT

Hi Conrad and thank you for your suggestion!
I will try soon!

just a doubt: is it correct to use the viewer (on my pc) and the host on the server? do I also need the RU server?

marco, User (Posts: 4)

Aug 31, 2018 9:22:23 am EDT

i just tried launching portable beta viewer and remotely installing beta host .msi
not used RU server package

the same behaviour, if i click on "audio capture" no sounds from remote pc (what I would like is to hear when someone speak into the mic)

More, once connected, I also tried: "other modes" - "remote camera", but I got an error, copied following:

Error report - Remote Utilities Viewer
---
Class: EInvalidCast
Text: Invalid class typecast.
Version: 69011 (1)
Id: {28DC2067-EE60-4943-8A08-F15168BF2787}
Date: 31-08-2018 15-16-23

do you know what is it?
Edited:marco - Aug 31, 2018 9:27:17 am EDT

Conrad, Support (Posts: 2371)

Sep 01, 2018 6:27:09 am EDT

Hello Marco,

just a doubt: is it correct to use the viewer (on my pc) and the host on the server? do I also need the RU server?

Yes, correct. No, you don't have to use the self-hosted server for the Internet-ID connection, because you can connect via our public infrastructure (the default option).

the same behaviour, if i click on "audio capture" no sounds from remote pc (what I would like is to hear when someone speak into the mic)

Remote sound capture means capturing remote playback (sound produced by output devices).

More, once connected, I also tried: "other modes" - "remote camera", but I got an error, copied following:

Remote camera mode has been discontinued.

marco, User (Posts: 4)

Sep 03, 2018 4:07:10 am EDT

thank you very much Conrad for the clarifications

Anyway I would to proceed using beta version, very good version!

bye
marco

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