Internet-ID
The Internet ID® is a NAT-traversal (firewall bypass) technology used in Remote Utilities. This technology allows you to connect to a remote PC over the Internet without additional configuration of the firewall and/or router on the Host side.
An Internet ID connection is a connection type that uses the Internet ID technology.
Internet-ID code
An Internet ID code is a 12-digit number used as an address of the remote Host to establish an Internet ID connection. The code is generated on the Host side and is unique for each Host.
Agent
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text.
Agent doesn't require installation and administrative privileges to run.
MSI Configurator
In Remote Utilities the MSI Configurator is a built-in tool that helps you bulid a custom Host or Agent installer/executable for subsequent deployment across your network or clientele.
Three package types can be built with MSI Configurator:
- Standard MSI Host package
- One-click Host package
- Agent package
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
You can access the Host settings through the Windows Start menu or by right-clicking its icon in the system tray.
Remote Support
Provide remote support internally within your corporate LAN and externally over the Internet.
Easy remote access over the Internet
Remote Utilities provides an easy way to establish a remote session over the Internet. You don’t need to configure firewalls and routers — just enable the Internet ID connection option and connect to a remote computer using its Internet-ID code:
Session chat
Chat with your customers during a remote session — no need to use instant messaging applications or make a phone call. You can use a dedicated chat mode or open a chat panel side by side with your remote session window:
Spontaneous support
For a one-time support session with customers, you don’t have to install the persistent client on their PCs. Ask your customer to run the Agent which is a remote client for spontaneous support. Agent runs as an application and doesn’t require installation and admin privileges.
When the session is over, customers can delete the Agent from their computers or keep it for future use. If they run it again, you can use the same credentials to access their PC.
Customization and deployment
Remote Utilities has a built-in utility called MSI Configurator that allows you to create a custom pre-configured client module. When it comes to remote support you will most likely use either the One-click installer or the Agent option.
Use the One-click installer option to build a Host package. Distribute your one-click package across your remote clients — when run, the one-click package will install itself automatically.
The Agent option allows you to build your custom Agent with the settings you need. In addition, you can add your own logo and welcome text to the Agent window:
Upload your custom Agent to your website or otherwise distribute it among your remote customers. Whenever you need to connect to a customer's computer, have that customer run the Agent.
Set up sending emails with access credentials
Regardless of whether you use the persistent Host or spontaneous Agent, you can set the client to send you an email with access credentials (Internet-ID and password) upon the first installation/run. You can enable this feature in the MSI Configurator during customization:
Ask user permission
Sometimes you'd rather avoid interfering with remote users' work so you’d like to ask for their permission to connect to their computer. This is easy to do with Remote Utilities — just enable the Ask user permission feature in the Host settings. When remote session is about to start, the remote user will see the following message:
This feature makes sense when enabled in the persistent module (Host) because this module runs in the background whereas the spontaneous support module (Agent) is "attended-only" by design.
