License Assistant
Answer two questions and we'll recommend the license that fits — and show you exactly what it costs.
Question 1
How many people will connect at the same time?
Count concurrent users, not people on staff. Technicians who connect at different times can share one license seat.
Question 2
How many remote devices will you control?
Count every computer or server your team needs to reach. Each one is a controlled device.
Our recommendation
The license that fits your numbers
Recommended license
FREE
How every license type compares for your numbers
Best fit
FREE
1 user, 10 devices
Best fit
STARTER
20 devices
Best fit
PLUS
50 devices
Best fit
BUSINESS
100 devices
Best fit
PRO
unlimited devices
Best fit
SITE
Any users, unlimited devices
Prefer to see everything at once? Compare all plans
Questions about choosing a license
A concurrent user is anyone actively running the Viewer, the module you use to connect to remote computers. Licenses count people working at the same time, not people on staff, so technicians on different shifts can share one seat.
A controlled device is a remote computer you add to your Viewer address book. The license type sets the limit: 10 for FREE, 20 for STARTER, 50 for PLUS, 100 for BUSINESS, and no limit for PRO and SITE.
Yes. When you add concurrent users or controlled devices, you only pay the price difference. The device limit comes with the license type, so to control more devices you move to a higher one. The details are in our Upgrade Policy.
Yes. Every download runs as a fully functional 30-day trial with no limit on the number of remote computers, so you can test it in a real environment before you decide.