Des Quinlivan's community posts

Good afternoon Support
Apologies for the slow response, in COVID lockdown again!
I have resolved the connection issue on my mobile phone by reinstalling our work Global Connect (mobile security- IT indicated this wasn't the issue), reloaded program, re-connected and now working again, whew.
So it appears it is a firewall issue or version difference between Iphone software and Global Connect version (hopefully!).
Thankyou for your advice. When we are allowed, I will visit the remote computer and download the relevant information, will be good to have this regardless as a reference for the future in troubleshooting.

Appreciate the quick reply. I have done some more troubleshooting/testing.
Should have mentioned it used to work on this Iphone (apologies-confirmed mine is a model XR) but recalled from the following testing, the phone did an Apple update a few months ago to - version 14.6, a week later when I went to log in, RU stopped accessing. I have updated the host computer software to the latest version, no good.
Have now hassled several people at work to get the information following
**Just tried a friends Iphone 6 with version 12.5.3 and it worked, yes. ( app auto loaded port 5650)
**Another Iphone 6 ( didn't check the version as it was over the telephone) and it works
Another Iphone 7 with version 14.4.2 failed to work- ( app auto loaded port 5650), also tried port 5655
Another Iphone 12 with version 14.7.1 failed to work- ( app auto loaded port 5650), also tried port 5655
Another iphone 11 with version 14.7.1 failed to work- ( app auto loaded port 5650), also tried port 5655
**Tried another Android phone , now 2 x Android's and both work.
Quite familiar loading the RU app and logging in now!!
Summation is the Apple software version 14.***** is blocking the remote access. Confirmed by the testing above.
Your thoughts moving forward on a way around this please.

Having a problem with iphone app connecting to host computer- Windows XP.
Wi-Fi works ok with the connection i.e computer to computer but not 3G or 4G.
Loaded Remote Utilities on a mates Android phone and it works.
Checked heaps of settings in iphone, used the troubleshooting and checked port 5650 etc, tearing hair out over the last few days.
Error shows