Des Quinlivan's community posts
Unable to connect to Host computer with iphone 11
Des Quinlivan,
User (Posts: 3)
Aug 16, 2021 12:14:24 am EDT
Support level: Free or trial
Good afternoon Support
Apologies for the slow response, in COVID lockdown again!
I have resolved the connection issue on my mobile phone by reinstalling our work Global Connect (mobile security- IT indicated this wasn't the issue), reloaded program, re-connected and now working again, whew.
So it appears it is a firewall issue or version difference between Iphone software and Global Connect version (hopefully!).
Thankyou for your advice. When we are allowed, I will visit the remote computer and download the relevant information, will be good to have this regardless as a reference for the future in troubleshooting.
Apologies for the slow response, in COVID lockdown again!
I have resolved the connection issue on my mobile phone by reinstalling our work Global Connect (mobile security- IT indicated this wasn't the issue), reloaded program, re-connected and now working again, whew.
So it appears it is a firewall issue or version difference between Iphone software and Global Connect version (hopefully!).
Thankyou for your advice. When we are allowed, I will visit the remote computer and download the relevant information, will be good to have this regardless as a reference for the future in troubleshooting.
Unable to connect to Host computer with iphone 11
Des Quinlivan,
User (Posts: 3)
Aug 11, 2021 5:47:14 pm EDT
Support level: Free or trial
Appreciate the quick reply. I have done some more troubleshooting/testing.
Should have mentioned it used to work on this Iphone (apologies-confirmed mine is a model XR) but recalled from the following testing, the phone did an Apple update a few months ago to - version 14.6, a week later when I went to log in, RU stopped accessing. I have updated the host computer software to the latest version, no good.
Have now hassled several people at work to get the information following
**Just tried a friends Iphone 6 with version 12.5.3 and it worked, yes. ( app auto loaded port 5650)
**Another Iphone 6 ( didn't check the version as it was over the telephone) and it works
Another Iphone 7 with version 14.4.2 failed to work- ( app auto loaded port 5650), also tried port 5655
Another Iphone 12 with version 14.7.1 failed to work- ( app auto loaded port 5650), also tried port 5655
Another iphone 11 with version 14.7.1 failed to work- ( app auto loaded port 5650), also tried port 5655
**Tried another Android phone , now 2 x Android's and both work.
Quite familiar loading the RU app and logging in now!!
Summation is the Apple software version 14.***** is blocking the remote access. Confirmed by the testing above.
Your thoughts moving forward on a way around this please.
Should have mentioned it used to work on this Iphone (apologies-confirmed mine is a model XR) but recalled from the following testing, the phone did an Apple update a few months ago to - version 14.6, a week later when I went to log in, RU stopped accessing. I have updated the host computer software to the latest version, no good.
Have now hassled several people at work to get the information following
**Just tried a friends Iphone 6 with version 12.5.3 and it worked, yes. ( app auto loaded port 5650)
**Another Iphone 6 ( didn't check the version as it was over the telephone) and it works
Another Iphone 7 with version 14.4.2 failed to work- ( app auto loaded port 5650), also tried port 5655
Another Iphone 12 with version 14.7.1 failed to work- ( app auto loaded port 5650), also tried port 5655
Another iphone 11 with version 14.7.1 failed to work- ( app auto loaded port 5650), also tried port 5655
**Tried another Android phone , now 2 x Android's and both work.
Quite familiar loading the RU app and logging in now!!
Summation is the Apple software version 14.***** is blocking the remote access. Confirmed by the testing above.
Your thoughts moving forward on a way around this please.
Unable to connect to Host computer with iphone 11
Des Quinlivan,
User (Posts: 3)
Aug 11, 2021 2:01:16 am EDT
Support level: Free or trial
Having a problem with iphone app connecting to host computer- Windows XP.
Wi-Fi works ok with the connection i.e computer to computer but not 3G or 4G.
Loaded Remote Utilities on a mates Android phone and it works.
Checked heaps of settings in iphone, used the troubleshooting and checked port 5650 etc, tearing hair out over the last few days.
Error shows
Wi-Fi works ok with the connection i.e computer to computer but not 3G or 4G.
Loaded Remote Utilities on a mates Android phone and it works.
Checked heaps of settings in iphone, used the troubleshooting and checked port 5650 etc, tearing hair out over the last few days.
Error shows