jose.o's community posts
RU Viewer unable to connect to Agent after upgrade
jose.o,
User (Posts: 5)
May 07, 2021 12:27:26 am EDT
Support level: Free or trial
Dear Polina,
Has there been any update on this development? I hope to resolve this so I can proceed to purchase the license for full time usage instead of trial. But with the existing bug, I may have to look elsewhere for my company.
Regards
Has there been any update on this development? I hope to resolve this so I can proceed to purchase the license for full time usage instead of trial. But with the existing bug, I may have to look elsewhere for my company.
Regards
RU Viewer unable to connect to Agent after upgrade
jose.o,
User (Posts: 5)
Mar 31, 2021 8:54:42 pm EDT
Support level: Free or trial
Hi Polina,
I've submitted the viewer and server logs as requested. Let me know if you require any further details from me.
Thanks.
I've submitted the viewer and server logs as requested. Let me know if you require any further details from me.
Thanks.
RU Viewer unable to connect to Agent after upgrade
jose.o,
User (Posts: 5)
Mar 30, 2021 9:01:25 pm EDT
Support level: Free or trial
Hi Polina,
I have submitted the agent log to the support email provided. A bit more details of the sequence of events:
Viewer 7.0.0.3 connecting to vanilla agent 7.0.0.3 downloaded from website via public RU server: No connection
Same viewer connecting to vanilla agent via direct IP connection: OK
Same viewer connecting to vanilla agent 7.0.0.3 via own hosted RU server: No connection
Same viewer connecting to customised agent 7.0.0.1 via own hosted RU server: No connection
Hope to hear back soon.
I have submitted the agent log to the support email provided. A bit more details of the sequence of events:
Viewer 7.0.0.3 connecting to vanilla agent 7.0.0.3 downloaded from website via public RU server: No connection
Same viewer connecting to vanilla agent via direct IP connection: OK
Same viewer connecting to vanilla agent 7.0.0.3 via own hosted RU server: No connection
Same viewer connecting to customised agent 7.0.0.1 via own hosted RU server: No connection
Hope to hear back soon.
Edited:jose.o - Mar 30, 2021 9:12:09 pm EDT
RU Viewer unable to connect to Agent after upgrade
jose.o,
User (Posts: 5)
Mar 30, 2021 4:16:30 am EDT
Support level: Free or trial
Recently I had upgraded the viewer and Agent to 7.0.0.3, RU Server to 3.0.0.1. I have been trying to get it to work since I tried 7.0.0.1 but no luck. Previously was on version 6 and everything was working fine.
Viewer and Agents are on Windows 10, while RU Server is hosted on Windows Server 2012.
No change to firewall ports as per last time.
Agent shows "Ready for connection", RU server shows the agent's PC under the "Idle" tab, Viewer shows the agent is online. But when I tried connecting to agent, it shows offline immediately and not able to connect. After the 5 connection attempts failed, PC will change the status to online again.
Case is almost identical to this case here.
Viewer and Agents are on Windows 10, while RU Server is hosted on Windows Server 2012.
No change to firewall ports as per last time.
Agent shows "Ready for connection", RU server shows the agent's PC under the "Idle" tab, Viewer shows the agent is online. But when I tried connecting to agent, it shows offline immediately and not able to connect. After the 5 connection attempts failed, PC will change the status to online again.
Case is almost identical to this case here.
Windows Security Authorization error
jose.o,
User (Posts: 5)
Jan 05, 2021 10:12:53 pm EST
Support level: Free or trial
Customised agent was loaded on user's domain laptop while on premise and I was able to connect to it with my domain credentials that were pre-configured into the agent under Windows Security.
However, once user is at home and not connected to domain, I am not able to connect to the agent as I would encounter "Windows Security Authorization error", even after entering my domain credentials when prompted.
As authorisation method was set to auto, I wasn't able to switch to single password.
Agent: 6.10 customised with Windows security
Viewer: 6.10
Server: 2.7
However, once user is at home and not connected to domain, I am not able to connect to the agent as I would encounter "Windows Security Authorization error", even after entering my domain credentials when prompted.
As authorisation method was set to auto, I wasn't able to switch to single password.
Agent: 6.10 customised with Windows security
Viewer: 6.10
Server: 2.7