The infrastructure was expanded just recently. It may take some time for the load to spread evenly across the servers. I recommend that you try in a few hours to see if there are still any issues and let us know.
The number of users has indeed increased but I can assure you that our servers are still not at their full load. Besides, we expanded our infrastructure in North America and Europe these days just in case anyway. Our servers are capable to withstand a far greater load so I'm inclined to this that this has something to do with local "bottlenecks" since the overall Internet traffic in the world now has increased greatly.
Direct comparisons with competitors are not allowed on this forum. I am sorry for that.
First of all, hey, I love recommending RU to my clients. Works well, decent pricing, and the autopan? feature (moving the viewport as the mouse nears an edge) is great. I first found RU about three years ago and was excited to recommend as an affordable solution to my clients.
When you say "local bottlenecks" -- In RU's local infrastructure (CDN?) or the ISPs in general? As I indicated, I performed several tests to ensure a reliable circuit. And additionally, as I mentioned above, the competitors are working fine (no lag whatsoever) even as I compare RU's performance side-by-side. So it can't be (only) local ISP congestion.
As recently as yesterday, RU is suffering severe lag and connection issues among multiple clients on various ISPs where RUs competitors (at least the two I tried) are not. That's what brought me here. Had I observed these symptoms outside RU then I would not have posted.
Thanks for the rapid reply, I do appreciate that. I'll see how the next few days go.
(And, sorry, but redacting competitor names is silly and petty. We're all adults here and are probably mostly professionals.)
As of late, the last few days, I've had multiple clients calling me to say that RU is extremely laggy, fails to connect, and drops connections. I can confirm RU's failing because both [censored] and RDP are as quick as ever, suffering no lag and I've tested the circuit and find no issues. I surmise RU is lagging due to routing server overload due to the explosive increase in remote working due to coronavirus. All endpoints are in the US.
So, curious... Does RU route traffic through their infrastructure only for establishing the initial connection and then convert to a true peer-to-peer connection utilizing dynamic firewall pinhole? OR, does RU route all traffic through their infrastructure for the duration of the connection?
Regardless, any insight if my suspicions are correct? Anyone else seeing this?