Ah, thank you for the tip about the autoimport. Going to evaluate that too.
Regarding the "Run after reboot" checkbox in the agent window it's not adjusting to locale/language. It seems to be statically in english. The rest shows in the local language. Haven't tried other languages yet so it could simple be an error/miss in the translation for Swedish specifically.
Been searching through the forums but found nothing about this. If I understand all the documentation and videos correct, we would have to add each and every support case to our list of connections?
Is there any possibility of just getting a list from the "idle" tab on an RU server when logged into the viewer, and then directly connect to them using the username/password I'm already logged in as on the RU server? Similar to the competitions "support queue" feature, especially if you have mainly one time (or close to) customers. This is the main reason we would decide to swap out our old license at [the one everyone else uses]. That and having our (RU) server inhouse.
Also, as others has requested, getting rid of the "password" box in the agent when using "custom server security" would look a lot better.
Lastly, enable locale on the "Run on reboot" checkbox in the agent.