donpowell Don's community posts

only 8 connections, but can't connect because apparently I have >10

donpowell Don, User (Posts: 3)

Nov 13, 2019 10:33:15 am EST

Support level: Free or trial
I think I found it.  I had under "All Connections" a General Address Book" with my 6 connections and also a "PrimaryList" with 5.  When I delete the Primary List so that I only have the General Address Book, then the error message went away.

I was thinking the additional address books were subsets of the General but I guess they are additive.

Thanks!

Don

only 8 connections, but can't connect because apparently I have >10

donpowell Don, User (Posts: 3)

Nov 11, 2019 11:16:01 am EST

Support level: Free or trial
I have this problem too.  I have a total of 6 computers.  All six have the host program running and two of them have Viewer running (although I loaded viewer on all of them, they are not running)

I run Viewer from either my main pc or my netbook.

When i try to run viewer from the netbook I get the max license error message of 10.  The only thing I can think of is that it sees my main pc as 6 plus netbook for 6 which equals 12 in its mind instead of 6.

I've shutdown Viewer on the main pc (since I'm not on that PC anyway) and it makes no difference.

I've looks for the address book but the only places I have found show only 6.

What do I need to do to have my netbook view the 5 other PCs and my main PC view the other 5 PCs (excluding themselves?)

Don

Worked Fine for a Few Minutes

donpowell Don, User (Posts: 3)

Sep 27, 2019 2:13:15 pm EDT

Support level: Free or trial
I have a similar issue.  I'm connected to 3 computers. 2 are just fine but the 3rd is VPNed into my work VPN and it keeps stopping.  I even moved the work computer to my location so it is just behind me but it still just stops and displays the screen but I can't move anything or type.

I also used another 3rd party software and was able to connect using it just fine.

Not complaining because this is an AWESOME package for free but the one box I need contact access to is the only one acting up :)
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