viss02's community posts

Blank browser windows

viss02, User (Posts: 2)

Jan 09, 2020 8:52:09 am EST

Support level: Free or trial
I till today didn't found a way what causes black screens and windows and how to fix that. Using legacy capture mode is only solution for now.

Blank browser windows

Djordje Miljkovic, User (Posts: 2)

Aug 30, 2019 8:14:13 am EDT

Support level: Free or trial
Hello,

I have problem with RU on windows some 10 machines. When I open Google Chrome or Firefox I can't see what is in browser. I can see only white blank window, without any content.
Browsers are running and visible on host's monitor. Clicking on upper right angle of white window closes browser but close button isn't visible too. This problem does't apply to MS Edge.

I'm using legacy capture mode, with legacy capture mode turned off I can't see anything on remote screen (everything is black).

How to fix this?
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