Matthew Cooper's community posts

Thanks Polina

There is antivirus on the machines yes - Webroot Secure Anyware. I see nothing in the log for it to show that it has flagged any files or services. Also, this same antivirus is on systems that are not domain joined and have never displayed this problem.

I have sent through the information requested from a system this has happened on, except the Host log files as the system in question does not have that folder. The software is set to log into the event log.

Matthew

I have been wrestling with this and it has become more frequent as I continue to roll out the client software. I am now at the point where I need a second method of remote access on all machines to ensure I can access them.

The issue only occurs when the client is being installed fr om MSI via group policy software installation.
The installation is fine, and the system works, then randomly the service "Remote Utilities - Host" disappears from the services list. This seems to happen only on reboots as far as I can tell, and I have not been able to find anything in the event log about it at all.

Even though the service is missing, the software itself does not get uninstalled, it still exists in programs and features, and all files remain present in the Program Files directory.

Could it be some sort of issue in the MSI installer wh ere it is re-run by group policy, and fails to correctly complete, which then removes the service?

I am seeing an issue that so far appears to be random, but I am trying to resolve.

I deploy the host component to PCs in most cases via group policy. However, there are some occasions where the host will be installed on a system prior to the machine being joined to the domain.
I always deploy the host component via the same installer [msi] file.

I have just completed a setup of 15 machines, in around 10 of these installs, the RU host was installed manually prior to the joining of the machine to the domain.

What happens is that after the machine is domain joined and rebooted, group policy installs the software as normal, and the 'Remote Utilities - Host' service is removed from the service list. The software is not uninstalled, all files and shortcuts remain in place. Just the service is removed.

During this install it happened on 3 of the 15 machines, and I have seen the same behaviour many times before.

Is there a way to:
a. Find out what might create this problem
b. Re-install the service without having the completely remove the program first?

Matthew

Thanks Conrad

In my case, the entries under the address folder do shown in alphabetical order, however, the folders themselves do not.

Matthew

We use direct connections for most of our endpoints and often relay through a main server at the site to get access. When setting up the connections the first time, in the connection properties of each remote client, under Connection > Network > Connect through the host: we drop down the menu to select the main site server.  We store each client in their own folder under the main address book whcih is a central address book on a self hosted server.

This list follows no order that I can understand, so it is often difficult to find the server we are looking for.

Can we request 2 changes:

1. Can this list be in alphabetical order arranged by the folder the clients are listed in
2. Can the separator [shown as --- ClientFolder] be shown in BOLD to make it easier to read.

Thanks
Matthew

I recall seeing odd behaviors after changing settings on the server, then rebooting the machine. I know that doesn't help the troubleshooting, and I cannot remember the specifics, but I recall at one time thinking everything was ok prior to a server reboot, then permissions began to behave differently.

Matthew

Just for clarity, I was never able to solve my issue. But I did find that my work around has been able to allow us to work. We have been through several reboots and start / stops of the software and the permissions persist, but the group permission doesn't seem to take effect for us.

I had to add the users manually and everything has worked since.

Matthew

Hello

I am evaluating the software to replace our current remote access system. I am having trouble getting the address book sync to work. I have followed the guide here:
https://www.remoteutilities.com/support/docs/setting-up-sync-server/#Step_4:_Sign_in_on_the_Server_and_enable_address_book_sync

I can connect to the remote address book, but the address book always has a yellow triangle on it, and when I try to add a connection I get the attached popup message. I have installed the viewer on multiple machines, and also on the server itself and the issue is the same.

I have discovered what I think is the cause. I have given a group permission to the whole address book. I have made my users members of the group.
I can make it work by adding the users individually to the address book permissions, however, this is not really ideal for my situation.

Am I doing this wrong or should this work the way I am trying to do it?

I am running server 2.7.9.0 and viewer 6.10.8.0

Matthew