Ivan Singh's community posts

Hi Team,

I recently updated to Mac from Windows. And need help that how can i import all my saved clients from Windows 10 To MacBook Air M1. Clients are around 25+ and Licence is paid.

Thanks,
Ivan

Hey Conrad,

We have created a single click msi file package very long ago (Jan-2018). which was working fine for us. But now we realized that it is not sending all the emails to inbox and missing almost 90% of the mails. We have updated the viewer to the latest but kept the msi file as same old file. Also we were white-listed ourselves on your site long ago. Please help.

Let me know if we need to open another ticket for this particular issue. Or if you need the file to test.

Conrad Sallian,
Thanks again For the resolution. That did work for us.

But we have another question to ask :)

We have a pro licence with RUT & Viewer is installed on one location with 50+ Client addresses added in it. However sometimes we required to access the clients on other location So can we install RutViewer on 2nd system & use the same licence in there because the required clients already added in it.

Simple version : Can we use the same licence in 2 different systems to access the clients quickly?

Thanks For the reply Conrad, I had to do the same old process (restarting the host pc) & it worked well.

however the other issue i would like to ask is that we are facing Rutview app not responding issue specially when we converted to version 6 from version 5. Right now we are using  Version : 6.10.3.0.

Whenever we try to work more than 5 concurrent host session it stuck with no responding situation & we have to kill & restart the app (win-10)

We have list of huge list addresses added in the viewer. Hope that does not impact the app.

Thanks
Ivan

Unable to connect with the Windows 10 pc. As it worked well few days ago. Now showing online But when tries to connect this error comes

Failed to initialize Authorization process. Attempts Left:5.

The Pc has been configured with code sent on mail via configured msi



Thanks