ed's community posts


no keyboard shows to enter password on iOS

ed, User (Posts: 1)
Dec 05, 2018 11:49:13 am EST
Support level: Free or trial
iOS version 6.9.3.0m11.21.0
after entering the internet id, the app asks for the password; a field is available to enter the password but it can't be selected and no keyboard appears to enter the characters.  The "Save password" check box appears and it can be toggled.  Notification ""Please, enter your credentials" appears at the bottom of the screen.

Same thing happens on iPhone and iPad.

I know there was a previous thread on this, but it didn't state how to resolve the problem!