All (Polina, Conrad),
Once I updated hosts and viewer to v6.10.x.x. this problem was _virtually_ eliminated - though not completely.
HUGE IMPROVEMENT: I'm no longer seeing constant disconnections every few minutes.
BUT: I do sometimes get a disconnect once every few hours which is tolerable.
However I will share an observation that I shared in my post to this discussion on Mar 29, 2019:
Very often, the main RU window listing connections will show a pop-up saying the remote connection has disconnected. However for up to 5 seconds, I can continue to fully interact with the remote system in the viewer, whether that's typing text, moving windows, clicking UI, etc. before the remote connection actually drops.
Once I reconnect to remote system, I can confirm the actions taken *after* RU reported the connection had dropped were indeed performed on the remote system.
To me this suggests it's not so much a case of the remote system has disconnected, but that something (other than the host or the viewer) has *decided* the remote system has disconnected. This is undoubtedly an over simplification, but it seems to me the host & viewer would ideally be the final determinants of a dropped connection.
Greg
Edited:Greg Sullivan - Sep 08, 2020 10:14:36 am EDT