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Keyboard Not Captured

Boris Rudoy, User (Posts: 4)

Mar 15, 2019 5:39:41 pm EDT

It's perfect you able to reproduce it. Will wait for a new version with fixed problem.
 
Thank's again for provided support.

Keyboard Not Captured

Boris Rudoy, User (Posts: 4)

Mar 14, 2019 10:03:37 am EDT

Well, more info about the case:
Step one. Client going to connect to the host (let's name it "host A")  in "Full Access mode"  over internet.
After connection let's test keyboard and see if it working well. Yes, it's working.
Inside host screen open client to remote computer and connect to another host within local network (let's name it "host B") . Testing keyboard, and No, it's not working.

Step two. Create new connection in viewer to "host B" using "host A" as intermediate connection - Yes keyboard is working correctly.
Step two working as workaround for the problem.

It's may help you to reproduce the problem in your lab environment.

Keyboard Not Captured

Boris Rudoy, User (Posts: 4)

Mar 13, 2019 5:49:05 pm EDT

No, it's doesn't help. Also I try to connect to same host from different client computer with same result. After all I got physical  access to host computer, uninstall RU host software, restart it, and install host again. It's help and I have no idea what was wrong, log file on hosts side don't show any sign of problem.
Anyway, thank you for help me to resolve the problem.

Keyboard Not Captured

Boris Rudoy, User (Posts: 4)

Mar 13, 2019 9:42:03 am EDT

Have same problem right now. Keyboard worked partially - for example Backspace is working. But I am not able to type by keyboard (onscreen keyboard is working)
"Lock remote input" - didn't help at all
Both systems is Win 7 Sp1.  Client have MS Essentials , host just installed system and don't have antivirus yet.
Re-login to host didn't help , Restart service on host didn't help also
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