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File transfer is very sloooow on directory changing

Lou Smith, User (Posts: 5)

Oct 17, 2017 3:59:29 pm EDT

I know this is an old thread but...
File Transfer is virtually useless due to constantly being unable to load a directory... any directory.
Support said change the Access to system and that works sometimes but, just as often, it helps to change it back to User.
My Viewer and Hosts are all current and it happens no matter which host I'm accessing.
If this was updated, it has a long way to go before it's ready for prime time.
Help!

Restricted Cusor Movement on Host
Host unable to use cursor during remote connection

Lou Smith, User (Posts: 5)

Dec 02, 2016 5:17:10 pm EST

The issue is that if I fail to move my cursor totally off screen (to my 2nd monitor), the client can move the cursor but it snaps back to wherever my cursor is if I've failed to move it off screen.

I don't see some popup windows on host and often can't copy and paste from viewer to host

Lou Smith, User (Posts: 5)

May 13, 2015 7:49:19 pm EDT

I haven't logged every event nor seen any pattern but even pasting simple text is often an issue. I've switched from years of using LogMeIn ( very good program from a company that has lost it way in the last few years ) and like the way they simply share the clipboards.

With RU, there seem to be conditions to that sharing and it is VERY distracting when trying to help a client. All I can tell you is that the weird complexity of the clipboard status in RU seems unnecessary but, the relative minor clipboard issue is one of the few disappointments with RU until you guys release the 6.3 upgrade disaster. I needed to hear back from support on my ticket about that ASAP but, so far, not a peep!

I don't see some popup windows on host and often can't copy and paste from viewer to host

Lou Smith, User (Posts: 5)

May 13, 2015 6:46:31 am EDT

Conrad Sallian wrote:
Hello Alan,

1-4: try to use the  Get clipboard and Set clipboard commands  instead of copying/pasting using hotkeys or context menu.  

This copy/paste issue is maddening. Why are we being forced to use menus and mouse clicks for something so basic... something we do all the time?

Restricted Cusor Movement on Host
Host unable to use cursor during remote connection

Lou Smith, User (Posts: 5)

Jan 21, 2015 6:45:23 pm EST

Is there some combination of settings that will allow both the remote and host cursors to function at the same time?

I frequently use a connection for teaching and the host user is unable to use their cursor unless the remote cursor is moved completely off screen.

I've tried about every combination of settings I can see and there's still no joy.

Thank you.

Lou Smith

PS - Overall... RU is EXCELLENT!