Lou Smith's community posts

Is hidden mode supposed to work for .cmd scripts? It is not working on tests that I've run on both Win 10 Home and Pro boxes.

Hey Conrad, there is no more ardant supporter of Remote Utilities than I but...
we've been talking about this since December of 2016 and in 2017, it was "...expected to be completed even this year."
Now 2018 is gone and it seems that the many voices raised about this have not communicated the importance that file transfer capability is to those of us who use RU every single day.
Please?

Slow or repeated failure to open drives and folders, just like it's been doing for years.

Conrad wrote:

Later this year we are going to significantly re-write the File Transfer module and will fix these issues, and also add a couple of useful features.

Is this supposed to be fixed in 6.10? If so, the fix is broken and, if not, do you have any idea when we can expect it to work properly?

I know this is an old thread but...
File Transfer is virtually useless due to constantly being unable to load a directory... any directory.
Support said change the Access to system and that works sometimes but, just as often, it helps to change it back to User.
My Viewer and Hosts are all current and it happens no matter which host I'm accessing.
If this was updated, it has a long way to go before it's ready for prime time.
Help!

The issue is that if I fail to move my cursor totally off screen (to my 2nd monitor), the client can move the cursor but it snaps back to wherever my cursor is if I've failed to move it off screen.

I haven't logged every event nor seen any pattern but even pasting simple text is often an issue. I've switched from years of using  [censored] ( very good program from a company that has lost it way in the last few years ) and like the way they simply share the clipboards.

With RU, there seem to be conditions to that sharing and it is VERY distracting when trying to help a client. All I can tell you is that the weird complexity of the clipboard status in RU seems unnecessary but, the relative minor clipboard issue is one of the few disappointments with RU until you guys release the 6.3 upgrade disaster. I needed to hear back from support on my ticket about that ASAP but, so far, not a peep!

Conrad Sallian wrote:
Hello Alan,

1-4: try to use the  Get clipboard and Set clipboard commands  instead of copying/pasting using hotkeys or context menu.  

This copy/paste issue is maddening. Why are we being forced to use menus and mouse clicks for something so basic... something we do all the time?

Is there some combination of settings that will allow both the remote and host cursors to function at the same time?

I frequently use a connection for teaching and the host user is unable to use their cursor unless the remote cursor is moved completely off screen.

I've tried about every combination of settings I can see and there's still no joy.

Thank you.

Lou Smith

PS - Overall... RU is EXCELLENT!