Mark Liquorman's community posts

Missing Viewer icon picture on windows desktop

Mark Liquorman, User (Posts: 10)

Dec 11, 2022 9:11:27 am EST

Support level: Starter

Problem solved. I was able to extract an image from rutview.exe and create a .ico file and then use that.

Missing Viewer icon picture on windows desktop

Mark Liquorman, User (Posts: 10)

Dec 10, 2022 10:08:50 am EST

Support level: Starter

Apparently the picture of the error didn't properly attach or display. Anyway the file in question is in "%SystemRoot% and has a filename about 50 characters or so in length and starts with "RManViewer.exe1_42B36C.............."

Missing Viewer icon picture on windows desktop

Mark Liquorman, User (Posts: 10)

Dec 10, 2022 10:03:26 am EST

Support level: Starter

At some point, I lost the picture that should be shown on the Remote Viewer icon on my Windows desktop; what I get looks like the one for Notepad. If I select Properties and "Change Icon", I get a message that a file can't be found :

I can't find anything in my "C:\Program Files (x86)\Remote Utilities - Viewer\" folder that look appropriate. What should it be?

can't connect to host after host upgraded

Mark Liquorman, User (Posts: 10)

May 01, 2022 9:44:54 am EDT

Support level: Starter

Site is using Agent. No problems connecting with Agent v6.10, but of course can no longer do file transfer. Upgraded site to v7.1.2 and can no longer connect. Haven't had issues with other sites.

How can I get previous version of Viewer?

Mark Liquorman, User (Posts: 10)

Jan 03, 2022 6:23:51 pm EST

Support level: Starter

Thanks Conrad! I understand why the incompatibility, and it really isn't a big issue. I just want to be covered in that emergency situation where I need to send a program update and for whatever reason can't get their host/agent updated.

How can I get previous version of Viewer?

Mark Liquorman, User (Posts: 10)

Jan 03, 2022 5:23:58 pm EST

Support level: Starter

I recently upgraded my version of Viewer to 7.1.1.0 after being prompted when I opened it up. Unfortunately, I had to connect with a client who has older version of Host, so it wouldn't allow me to do a File Transfer. Are prior versions of Viewer downloadable? I thought I could stick it on another computer I don't use much "just in case" such a situation happens again so I can do what I need to do and worry about upgrading them later.

On a related note, is there an easy way to get and install latest version of Agent?

At least one authorization method must be enabled on remote host

Mark Liquorman, User (Posts: 10)

Aug 10, 2021 11:15:39 am EDT

Support level: Starter

Didn't find that setting, but did uninstall and install what may be a newer version, and it now works. I've used RU for a bunch of years now, but that was the first time I'd every run across that error message!

At least one authorization method must be enabled on remote host

Mark Liquorman, User (Posts: 10)

Aug 10, 2021 10:56:06 am EDT

Support level: Starter

Polina,
Where do I find the Connection Properties->Authentication Tab?

When I select Host Settings->Security I get a screen that has a choice of Remote Utilities Security or WinNT Security. Nothing about the Authentication Method.

Can Viewer be password protected?

Mark Liquorman, User (Posts: 10)

May 29, 2014 4:11:33 pm EDT

Support level: Starter

Thanks!

I've got to say, so far I'm really liking Remote Utilities (and I've used gotomypc and [censored] for years). Still figuring out a few things, but that's normal.

Can Viewer be password protected?

Mark Liquorman, User (Posts: 10)

May 29, 2014 11:04:30 am EDT

Support level: Starter

I use the Viewer from my laptop to connect to several Hosts. I'm a little leery of saving the Password for each Host (especially to my desktop back in my office) just in case my laptop is lost/stolen. Of course, this means I have to remember a bunch of passwords.

Is there a way to password protect the Address book? This would allow me to only have to remember 1 password and I'd feel more comfortable knowing I could save my client's passwords but they would be safe.