Anton Kalugin's community posts

Matt,

Could you please try to reinstall Host. Tell me if it does not solve the issue.

Hello Ronnie,

Unfortunately, the ports listed above should be open if you want to use our default server. But we will think about adding 40 and 443 ports in the future.

Ronnie Morgan wrote:
besides the missing shortcuts

You could try to reinstall Host, it will create these shortcuts again. All settings will be unaffected.

Let me know, if you need further assistance.

Hello Ronnie,

Thank you for your message.

Ronnie Morgan wrote:
I really want to like this software, but before I can implement it, it has to use port 80 and 443.

Could you please specify, what are you trying to use for the connection? Internet-ID or IP adress?
These are the port pairs for the Internet-ID:
5655, 5656;
5655, 563;
5656, 443;
443, 5656;
443, 563.
At least one of these pairs should be open.

Ronnie Morgan wrote:
The IT department, in all their wisdom, is blocking the default ports for remote utilities.

What program exactly do you have behind this firewall? Host or Viewer? I mean, are you trying to connect fr om outside your corporate network to the internal Host or from inside the corporate network to the external Host?

Ronnie Morgan wrote:
The GMS won't work either because we have PC's outside of our network.

The GMS was designed exactly for the purpose of using it for easy connecting over the Internet (with firewall bypass). It is used together with the Internet ID feature. When using the GMS instead of our hosted service you can manually specify a single port (not the Host's port, but the GMS' "tunnel" port) , such as 443, instead of having to open the ports I listed above.

Ronnie Morgan wrote:
I've also tried changing the port number in the host software

Changing Host's port number only makes sense when connection by an IP address is used. Do you have an external IP adress, which is visible from the Internet on your Host computer?

Ronnie Morgan wrote:
But wh ere do I restart it?

After installing you should have 3 shortcuts in Start->All programs->Remote Utilities - Host. If for some reason you don't have them now, you can create them manually. They should looks like:

%Your_installation_folder%\rutserv.exe /config
for Host's settings

%Your_installation_folder%\rutserv.exe /start
for starting Host

%Your_installation_folder%\rutserv.exe /start
for stoping Host

Hello Alex,

Thank you for your message.

Could you please specify, what file or shortcut are you executing to start Viewer?

Looking forward to your reply.

Hello Matt,

Could you please try to execute "ping server.rutils.com" command in the command line of your Viewer's machine and tell me what do you get for an answer?

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please check https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/ It could help you to resolve the issue.

Looking forward to your reply.

Hello Matt,

Thank you for your message.

Are you using IPv6 protocol in your network?

Looking forward to your reply.

Hello Frank,

Always glad to help  ;)

Arthur,

Could you please read this tutorial:
https://www.remoteutilities.com/support/docs/connecting-over-the-internet/
Just follow it step by step. It will help you to understand how the system works and you'll achieve the connection.

Don't hesitate to ask me, if you have any questions.

Hello Frank,

I've just tested. You can not access the computer in sleeping mode.
And I am fully confident, that you can't do it through another software. Because you can't even ping a machine in sleeping mode. Network adapter is unpowered at that time.

You probably should just disable your remote computer from going to sleep.

1. Type Power Options into the start search box
2. Press enter.
3. Select ChangePlan settings next to the prefered plan that is selected
4. Set Put the computer to sleep - Never.

Let me know, if you need further assistance.