Ok I found the solution of remote desktop shadowing and will need your help in setting this unattended.
based on your recommendations when I use the Remote agent instead of remote host we both can view and control the remote desktop without disconnecting the remote user. I can I set this up on the remote pc for unattended remote access too. Because some time the remote user is there and some time the person is not there and I need to fix things or update any software.
your part 2 above needs to be configured so that this works in unattended mode too. Please guide
After ready the forum, what I want is shadowing to see the screen in the 1 user license, it was working while i was using the free license, what do i need to enable the shadowing, even with the power control the remote user gets disconnected.
Before I was using the free user (10 user) license. Today I upgraded to the basic 1 user license. during the free version I was able to remotely assist a user (user was also logged in via remote desktop or from the console. and we both were able to see the same screen (windows 10 pro) and I could guide the user, without the user getting logged out.
After upgrading, now when I connect to a desktop for remote sharing, the remote user who is logged in via rdp gets disconnected and I get the full control.
How can we both share the screen while I help/training without the remote user getting logged out during a remote session ? please help. thanks