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glitch in 'change password'

w smith, User (Posts: 1)

Apr 07, 2020 6:00:36 pm EDT

Support level: Free or trial
Thank you for this wonderful software.  I think I found a bug.
hardware: Viewer 6.10.10.0. Host: 6.10.10.0 (69110). Windows 10 build 1090 for host and for viewer.  CCleeaner - run. ADWCleaner - run, MalwareBytes -run, shutdown and restart computer.
issue: change SECURITY > PASSWORD > SINGLE PASSWORD
When I try to change this at host, it says the change takes, but change does not. Viewer still reports wrong password.
If i REMOVE the password at host, then create new password, change takes and viewer works.

Thank you
Attached Files

Polina Krasnoborceva, Support (Posts: 827)

Apr 08, 2020 12:27:34 pm EDT

Hello,

Thank you for your kind words!

Unfortunately, we couldn't reproduce the issue - when changing the simple password the changes applied instantly after clicking the OK button in the Host Settings. Perhaps, the issue might be caused by some activity of the software you've mentioned.

Could you please let us know if it's possible to check if the issue occurs on some other Host machine with no CCleaner, ADWCleaner, and MalwareBytes installed or if it occurs on the same Host machine when these programs are not running?

Looking forward to your reply.

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