Community

Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

unable to unistall ru viewer version 6.3.0.6

Links used in this discussion

RJ Brown, User (Posts: 1)

May 26, 2018 12:08:17 pm EDT

Support level: Free or trial
I'm trying to upgrade to the latest version of the viewer.  The upgrade process is trying to uninstall the current version of the viewer and requires "viewer6.3.msi" which I can't locate on my computer and can't find on the website.
Can someone please help me uninstall viewer version 6.3.0.6 ?

Thanks
RB

Conrad, Administrator (Posts: 2537)

May 28, 2018 12:16:32 pm EDT

Hello RJ,

It might be a problem with msi temporary files/cache. This knowledge base article can help:
https://www.remoteutilities.com/support/kb/cannot-uninstall-old-version-and-update-to-new-version/

Like Remote Utilities? Write a review

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.