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Problem to create MSI Package

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Samuel GIMENEZ, User (Posts: 1)

Nov 02, 2023 10:42:07 am EDT

Hello,

I'm currently testing your Remote Utilities solution before upgrading to the Professional version. I'm having a problem creating an MSI with the "MSI CONFIGURATOR".

Except that I get an error message """.

I don't have an agent or host on this machine and I still get this error:

The File "C:\....\host-7.2.2.0.msi" is not a MSI package for Host.

Do you have any ideas?

Thanks in advance,
BR

Pauline, Support (Posts: 2781)

Nov 02, 2023 6:16:29 pm EDT

Hello,

Thank you for your message.

Please try using this Microsoft troubleshooting tool that can help to automatically repair issues when you're blocked from installing/removing/updating programs.
Simply download the troubleshooting tool, run it and follow the provided steps.

In addition, if the above doesn't help, please try resetting the Viewer's settings:
1. Fully exit the Viewer (File→Exit).
2. Go to the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Note that the AppData folder may be hidden by default in which case you'll need to turn on Hidden files and folders in Windows Explorer settings.
3. Locate the file config_4.xml and delete it.
4. Run Viewer and register it with your license key once again.
5. Try using the MSI Configuration tool and see if it works for you this time.

Hope that helps.

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