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Self Hosted Server Update Breaks Remote Access

Matthew Cooper, User (Posts: 38)

Dec 31, 2021 11:57:03 pm EST

Hi Support

Like many other people have reported, once I have updated my Self Hosted server and Viewer to the latest versions:
Server - 3.2.0.0
Viewer - 7.1.1.0

I am no longer to access any remote machines via their Internet IDs. I am able to access remote machines when I use direct connections.

The hosts appear online in the viewer display, however, once they are clicked on, they go offline and the connections attempts fail. A minute or two later, the host will show online again, but the same issue repeats.

I do not understand it, this software has great potential, it is such a shame that the reliability is so low. Will it ever improve?

Matthew

Matthew Cooper, User (Posts: 38)

Jan 01, 2022 12:15:18 am EST

Support level: Pro

It seems I might have to eat my words on this one.

I have re-installed the Server version 3.2.0.0 and rebooted the machine, after this, I am now able to connect to machines via Internet IDs.

I will test and report back any further issues.

Conrad Sallian, Support (Posts: 2979)

Jan 01, 2022 7:19:10 am EST

Hi Matthew,

Yes, server 3.2.0.0 was a fix for the reported issue so it should work. Anyway, don't hesitate to send us a message if there are still any issues.

Thanks.

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