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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

allow RUT to access the interface of Kaspersky Endpoint Security 10

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Oscar Valderrama, User (Posts: 7)

Jan 16, 2017 10:48:03 am EST

Hello,

I'm trying out the solution and I can't manage to get access Kaspersky's interface while I'm connected remotely to a host.

I included the following routes as trusted applications and check the option "Authorize interaction with application GUI", to see if that solved the problema but it didn't.
- %ProgramFiles%\Remote Utilities - Host\rutserv.exe
- %ProgramFiles%\Remote Utilities - Host\rfusclient.exe
- C:\Program Files\Remote Utilities - Host\rutserv.exe
- C:\Program Files\Remote Utilities - Host\rfusclient.exe
- C:\Program Files (x86)\Remote Utilities - Host\rutserv.exe
- C:\Program Files\Remote Utilities - Host\rfusclient.exe

We had the same problema with UltraVNC and we solved it this way.

Am I doing anything wrong? Should I include or modify any routes?

Thanks.

Conrad, Support (Posts: 2450)

Jan 16, 2017 10:54:12 am EST

Hello Oscar,

You may also need to enable "Capture alpha-blending windows" option as described here https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/ . Perhaps, you just can't see the Kaspersky settings window because of this option turned off.

Let me know if that fixes the issue.

Oscar Valderrama, User (Posts: 7)

Jan 16, 2017 12:11:31 pm EST

Hi Conrad,

Thank you, it worked!

You have to reinstall the host after modifiying kaspersky settings, and actívate "Capture alpha-blending windows"

Great

Oscar

Conrad, Support (Posts: 2450)

Jan 16, 2017 1:03:19 pm EST

You are welcome :)

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