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allow RUT to access the interface of Kaspersky Endpoint Security 10

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Oscar Valderrama, User (Posts: 7)

Jan 16, 2017 10:48:03 am EST

Hello,

I'm trying out the solution and I can't manage to get access Kaspersky's interface while I'm connected remotely to a host.

I included the following routes as trusted applications and check the option "Authorize interaction with application GUI", to see if that solved the problema but it didn't.
- %ProgramFiles%\Remote Utilities - Host\rutserv.exe
- %ProgramFiles%\Remote Utilities - Host\rfusclient.exe
- C:\Program Files\Remote Utilities - Host\rutserv.exe
- C:\Program Files\Remote Utilities - Host\rfusclient.exe
- C:\Program Files (x86)\Remote Utilities - Host\rutserv.exe
- C:\Program Files\Remote Utilities - Host\rfusclient.exe

We had the same problema with UltraVNC and we solved it this way.

Am I doing anything wrong? Should I include or modify any routes?

Thanks.

Conrad, Support (Posts: 2923)

Jan 16, 2017 10:54:12 am EST

Hello Oscar,

You may also need to enable "Capture alpha-blending windows" option as described here https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/ . Perhaps, you just can't see the Kaspersky settings window because of this option turned off.

Let me know if that fixes the issue.

Oscar Valderrama, User (Posts: 7)

Jan 16, 2017 12:11:31 pm EST

Support level: Free or trial

Hi Conrad,

Thank you, it worked!

You have to reinstall the host after modifiying kaspersky settings, and actívate "Capture alpha-blending windows"

Great

Oscar

Conrad, Support (Posts: 2923)

Jan 16, 2017 1:03:19 pm EST

You are welcome :)

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