I downloaded the latest version available on its website, because it seems an interesting program compared to the competition (prices). I have scanned online and gives many positive, between 9 and 16 :!: This does not give trust to send this file to customer. There are other remote control software which does not give positive or only 1 ...
Please, note that it's only McAffee that detects our software as "artemis" (a virus) and this is a false positive. We currently have a response from McAfee that they are considering our false positive report.
As for other detections, these are "riskware", "not-a-virus", "potentially dangerous" etc. It means that the program by its nature is dangerous (remote access software) if misused. Although we usually ask a/v software vendors to also remove that classification, but it's up to them whether to mark a certain program as such or not.
Hope that helps. Don't hesitate to ask me if you have other questions.