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Upgrade license from Starter to Mini

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Nijel Terry, User (Posts: 55)

Sep 19, 2017 12:20:29 am EDT

Hello,

First I'd like to say how much I enjoy using RU. It's everything I need in a remote utility program both in features and the cost is very reasonable.

I purchased the Starter license this evening and started adding clients to my address book and realized I should have gotten the Mini instead. It says on the Starter page that if you want to upgrade to Mini you just pay the difference. I can't seem to find where to do that on the website?

Should I open a support ticket?

Thank you,
Nijel

Conrad, Support (Posts: 2979)

Sep 19, 2017 4:33:24 am EDT

Hello Nijel,

Thank you for your order!

It says on the Starter page that if you want to upgrade to Mini you just pay the difference. I can't seem to find where to do that on the website?

Yes, that is correct. Currently, we are finishing preparing a special upgrade form which will allow our customers to order upgrade keys. Meanwhile, we can simply give you a 50% discount for the MINI license.

Feel free to start a support ticket and I'll send you your coupon code. Thanks!

Conrad, Support (Posts: 2979)

Sep 19, 2017 8:04:24 am EDT

Responded via tickets.

Thanks.

Nijel Terry, User (Posts: 55)

Sep 20, 2017 7:52:28 pm EDT

Support level: Pro

Thanks Conrad! Everything went smoothly.

Nick Leffler, User (Posts: 13)

May 21, 2018 9:42:04 pm EDT

Support level: Free or trial

Is it the same way for upgrading from mini to pro?

Conrad, Support (Posts: 2979)

May 22, 2018 4:56:45 am EDT

Hello Nick,

Yes, absolutely. You can use the Upgrade Form to evaluate the upgrade cost and proceed to checkout.

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