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RUHost does not inform end-user someone has connected (+ RUServer)

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Viezu Technical, User (Posts: 3)

Aug 23, 2018 4:40:27 am EDT

Hello,

We currently use Remote Utilities Server to handle our logins for the machines on our network. We use users, groups and address-book permissions, and our own relay service.

Since we updated our hosts and viewers to the latest versions, we have noticed that the host service running on the end-user machines does not always inform the end-user that someone has connected. For example, previously the icon would turn red and the system would say "xxx has connected".

This does not happen for all users, and we are unable to find a consistent reasoning. We believe it may have something to do with the permissions of the user/group accounts as they exist on the server, but we are really unsure. Sometimes it turns red, but most of the time it doesn't.

Please could you advise us as to possible reasons that a host service would not inform the end-user that someone has connected?

Thanks

Conrad, Support (Posts: 2406)

Aug 23, 2018 4:01:29 pm EDT

Hello,

Thank you for your post.

Since we updated our hosts and viewers to the latest versions, we have noticed that the host service running on the end-user machines does not always inform the end-user that someone has connected. For example, previously the icon would turn red and the system would say "xxx has connected".

Unfortunately, this is a bug in version 6.8.0.1. You can update to the current 6.9.0.1 beta to have it fixed. Important: If you use self-hosted server, you should update the server to version 2.7 beta as well, as it is compatible with RU 6901 beta.

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