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Server Overlay Notification Problem

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Carlos Thomas, User (Posts: 17)

Aug 02, 2018 11:28:50 pm EDT

Hi there. Running Windows Server and doing a remote connection. I realize that sometimes there is an overlay that either doesn't go away or embeds itself to the CTRL+ALT+DEL screen. Please see the screenshots attached for more details. I will try with the new version and update.

*EDIT*
Confirming that issue exists with beta version as well.

Attached Files

Edited:Carlos Thomas - Aug 02, 2018 11:33:30 pm EDT

Conrad, Support (Posts: 2923)

Aug 03, 2018 3:32:54 am EDT

Hello Carlos,

It's about this window https://www.remoteutilities.com/support/docs/first-connection-warning/

Carlos Thomas, User (Posts: 17)

Aug 03, 2018 5:11:46 am EDT

Support level: Pro

Hi. Thanks for the reply. So it's not an error - just a built in notification. May have to use VNC to connect to this specific server then - it's a VPS and has no physical keyboard/mouse and the overlay is in the way of the notification area which gets in the way of some items/functions. Thanks for the info.

Conrad, Support (Posts: 2923)

Aug 03, 2018 1:10:54 pm EDT

Hi Carlos,

So it's not an error - just a built in notification.

Yes, exactly. And it is not always visible, but only when certain requirements are met.

May have to use VNC to connect to this specific server then - it's a VPS and has no physical keyboard/mouse and the overlay is in the way of the notification area which gets in the way of some items/functions.

We'll see how we can handle this specific scenario in future updates of this feature. Thanks for letting us know.

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