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error- language file not found

Ian shih, User (Posts: 6)

Jul 05, 2017 12:53:00 pm EDT

Hi all,
I installed Viewer in win8.1. (ver 6.3 build 9600)
It worked well in v6.5.X before.
Today I try to install newest version 6.7.0.1 , then I got error message box "language file not found!"

Edited:Ian shih - Jul 05, 2017 12:54:53 pm EDT

Conrad, Support (Posts: 2926)

Jul 05, 2017 4:50:29 pm EDT

Hello Ian,

Thank you for your message.

And what interface language do you use? Or did you get the message right when you launched the Viewer?

Ian shih, User (Posts: 6)

Jul 05, 2017 9:14:16 pm EDT

Support level: Free or trial

Hi Conrad,
My system default language is traditional chinese.
I've captured the screenshot.
If it is convenient for you please click the below link to get screenshot information!
[screenshot link no longer available]

Thank you!

Ian shih, User (Posts: 6)

Jul 05, 2017 9:14:46 pm EDT

Support level: Free or trial

Conrad wrote:

Hello Ian,

Thank you for your message.

And what interface language do you use? Or did you get the message right when you launched the Viewer?

Conrad, Support (Posts: 2926)

Jul 06, 2017 6:50:06 am EDT

Thanks for the info, Ian! We'll check it out.

Looks like it could be a glitch in 6.7.0.1. We are currently preparing 6.7.0.2 update, and it will be most likely released today. The problem should be fixed in that update.

Ian shih, User (Posts: 6)

Jul 07, 2017 11:57:13 am EDT

Support level: Free or trial

Conrad wrote:

Thanks for the info, Ian! We'll check it out.

Looks like it could be a glitch in 6.7.0.1. We are currently preparing 6.7.0.2 update, and it will be most likely released today. The problem should be fixed in that update.

Hi Conrad,
I've installed the 6.7.02.
But the problem still exist.
If there any add-on SDK needed to be installed?

If it is convenient for you please click the below link to get screenshot information!
[screenshot link no longer available]

I really like this remote utility, it is so helpful for me.
Thank you for reply!!

Conrad, Support (Posts: 2926)

Jul 11, 2017 6:03:05 am EDT

Hello Ian,

We have checked once again - there is no problem switching to Chinese Traditional in the Viewer interface, and to any other language.

Looks like there is some issue with accessing files in your Program Files folder. Try to run Viewer installation as administrator.

Hope that helps.

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