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An error has occurred - Remote Utilities (viewer)

Ashley Griffin, User (Posts: 48)

Dec 20, 2016 8:48:39 am EST

Windows 7 Pro, ASUS Dual XEON motherboard, 64Gb of RAM.

Seen this in both v6.5.0.5 (had a viewer open), and now in version 6.5.0.8 (upgrading a client, after it was completed about 2 mins later), only seen twice

Error report - Remote Utilities Viewer
---
Class: EAccessViolation
Text: Access violation at address 00D7CD01 in module 'rutview.exe'. Read of address 000002D0.
Version: 65008 (0)
Id: {E74023C9-FDC7-41BF-847F-782A8F3322EC}
Date: 20-12-2016 08-45-59
---
Info:
date/time          : 2016-12-20, 08:45:59, 21ms
computer name      : BASESTATION-NEW
user name          : Ashley <admin>
registered owner   : user
operating system   : Windows 7 x64 Service Pack 1 build 7601
system language    : English
system up time     : 13 days 6 hours
program up time    : 3 minutes 14 seconds
processors         : 16x Intel® Xeon® CPU E5-2680 0 @ 2.70GHz
physical memory    : 46485/65485 MB (free/total)
free disk space    : (C:) 104.70 GB
display mode       : 1920x1080, 32 bit
process id         : $3588
allocated memory   : 107.92 MB
largest free block : 649.81 MB
executable         : rutview.exe
exec. date/time    : 2016-12-12 03:44
version            : 6.5.0.8
callstack crc      : $dff70ad8, $ecfece38, $ecfece38
exception number   : 7
exception class    : EAccessViolation
exception message  : Access violation at address 00D7CD01 in module 'rutview.exe'. Read of address 000002D0.

main thread ($748):
00d7cd01 +0ad rutview.exe  RemoteInstallForm 733 +12 TfmRemoteInstall.UpgradeThreadTerminateEvent
005401f7 +00f rutview.exe  System.Classes            TThread.CallOnTerminate
0053fd39 +125 rutview.exe  System.Classes            CheckSynchronize
006e5cf6 +76e rutview.exe  Vcl.Forms                 TApplication.WndProc
0054397c +014 rutview.exe  System.Classes            StdWndProc
75897885 +00a USER32.dll                             DispatchMessageW
006e6617 +0f3 rutview.exe  Vcl.Forms                 TApplication.ProcessMessage
006e665a +00a rutview.exe  Vcl.Forms                 TApplication.HandleMessage
006e698d +0c9 rutview.exe  Vcl.Forms                 TApplication.Run
00e447c0 +078 rutview.exe  rutview           200 +16 initialization
75a33368 +010 kernel32.dll                           BaseThreadInitThunk

cpu registers:
eax = 00000000
ebx = 02daa8d0
ecx = 00000002
edx = 02ecc9fc
esi = 02ea1860
edi = 052a5170
eip = 00d7cd01
esp = 0018fce8
ebp = 0018fd08

stack dump:
0018fce8  18 fd 18 00 50 9f 40 00 - 08 fd 18 00 02 00 00 00  ....P.@.........
0018fcf8  60 18 ea 02 00 00 00 00 - 00 00 00 00 00 00 00 00  `...............
0018fd08  68 fd 18 00 fa 01 54 00 - 80 18 ea 02 3c fd 53 00  h.....T.....<.S.
0018fd18  24 fd 18 00 20 9d 40 00 - 68 fd 18 00 30 fd 18 00  $... .@.h...0...
0018fd28  c8 fd 53 00 68 fd 18 00 - 3c fd 18 00 20 fe 53 00  ..S.h...<... .S.
0018fd38  68 fd 18 00 70 fd 18 00 - 3f fe 53 00 68 fd 18 00  h...p...?.S.h...
0018fd48  70 51 2a 05 02 00 00 00 - 00 00 00 00 a5 73 8a 75  pQ*..........s.u
0018fd58  50 1a 8d 01 e0 ad e6 02 - e0 fe 61 09 02 00 00 01  P.........a.....
0018fd68  d0 fd 18 00 fb 5c 6e 00 - 7c fe 18 00 1a 5d 6e 00  .....\n.|....]n.
0018fd78  d0 fd 18 00 00 00 00 00 - e2 0f 29 00 00 00 00 00  ..........).....
0018fd88  00 00 00 00 00 b8 fd 7e - 78 fe 18 00 00 00 00 00  .......~x.......
0018fd98  ff ff ff ff 01 00 00 00 - 00 00 00 00 c8 92 e6 02  ................
0018fda8  b4 fd 18 00 d2 49 a5 00 - 78 fe 18 00 d0 fd 18 00  .....I..x.......
0018fdb8  51 74 8a 75 00 00 00 00 - 01 00 00 00 78 fe 18 00  Qt.u........x...
0018fdc8  d8 fd 18 00 80 20 e4 02 - e8 fd 18 00 7e 39 54 00  ..... ......~9T.
0018fdd8  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
0018fde8  14 fe 18 00 fa 62 89 75 - 5c 1b dc 00 00 00 00 00  .....b.u\.......
0018fdf8  00 00 00 00 00 00 00 00 - e2 0f 29 00 cd ab ba dc  ..........).....
0018fe08  00 00 00 00 00 00 00 00 - e2 0f 29 00 8c fe 18 00  ..........).....
0018fe18  3a 6d 89 75 e2 0f 29 00 - 5c 1b dc 00 00 00 00 00  :m.u..).\.......

disassembling:
[...]
00d7ccec       mov     eax, [eax]
00d7ccee       mov     edx, $d7cdec
00d7ccf3       call    -$5721d4 ($80ab24)     ; LangReader.TTextMessages.GetSMsg
00d7ccf8       mov     edx, [ebp-$c]
00d7ccfb       mov     eax, [ebx+$3d0]
00d7cd01     > mov     eax, [eax+$2d0]
00d7cd07       mov     ecx, [eax]
00d7cd09       call    dword ptr [ecx+$3c]
00d7cd0c 736   mov     eax, [esi+$44]
00d7cd0f       mov     dl, 1
00d7cd11       call    -$10fb7a ($c6d19c)     ; ROMConnections.TROMConnection.LogOff
[...]

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 8:57:22 am EST

Hello Ashley,

The Viewer crashed with this error message?

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Ashley Griffin, User (Posts: 48)

Dec 20, 2016 10:58:47 am EST

The viewer showed an error box titled the name of this thread in this box was the details i pasted above.

The viewring didnt "close" only showed the above, however i closed and re-opened it to be sure it was ok.

Its done it 3 times, once on 6.5.0.5 and 2 on 6.5.0.8

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 11:09:48 am EST

Thanks, Ashley, we'll see what it might be.

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Conrad, Administrator (Posts: 1573)

Dec 20, 2016 1:45:04 pm EST

Hello Ashley  

Could it be that you closed the remote install form/dialog when remote install was in progress? This could be the reason why this error happened.

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Ashley Griffin, User (Posts: 48)

Dec 20, 2016 1:47:34 pm EST

DIdnt do anything different, it just come up with the error window.

Ashley Griffin, User (Posts: 48)

Dec 20, 2016 4:01:32 pm EST

UPDATE

It crashed again, it appears to be when its maybe pulling a status screen or when trying to open a host in the viewer.

Conrad, Administrator (Posts: 1573)

Dec 21, 2016 4:00:08 pm EST

Hi Ashley,

The error text the same? The next time it crashes could you please try to remember what specific actions were preceding the crash. Perhaps we can reproduce it then here.

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Ashley Griffin, User (Posts: 48)

Dec 21, 2016 5:00:38 pm EST

I'll keep track, not seen any errors since...

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