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Microsoft Office 2007 issues

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Nick Miller, User (Posts: 1)

May 08, 2015 3:45:26 pm EDT

Support level: Basic

When I remote into a machine running Microsoft Office 2007 I can not click the ball in the corner to bring up the action menu to Save, Save As, Print, etc. When I single click the ball it turns orange. If I double click it the program closes. If I right click on it the menu pops up to show other menus. This problem only occurs when remoted in from the host or the viewer screen. Once the Viewer disconnects the ball works again.

Conrad Sallian, Support (Posts: 2450)

May 08, 2015 4:54:48 pm EDT

Hello Nick,

This ball and the menu that it invokes use semi-transparency. Please, check out this troubleshooting article, it should help http://www.remoteutilities.com/support/documentation/main1/item123/

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