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RUT Unusable completely now

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Larry Gray, User (Posts: 24)

Mar 03, 2015 8:48:42 am EST

Support level: Basic

I stuck with the latest version for as long as I could, but it eventually became too disruptive.

1) Not able to stay connected, constantly having to stop and start host (using [censored] !?!?).

2) Still unable to use the arrow keys.

3) Stupid problem with security mode not supported when trying to connect to remote host

4) and now, can't install 5.6 (which worked!) because of an error during install about "Unable to Read TROMServerOptions" which I found on the forums but never saw a fix for it.

This sucks, because I really liked RUT.

Conrad Sallian, Support (Posts: 2450)

Mar 03, 2015 8:58:56 am EST

Hello Larry,

Thank you for your message.

1) Not able to stay connected, constantly having to stop and start host (using [censored] !?!?).

If you mean the "Access denied" bug, you didn't need to start/stop Host for that. You could jus log off / log back on (in Remote Utilities).

Anyway, yesterday we released version 6.1 that fixed that bug altogether. You can download it here http://www.remoteutilities.com/download/

2) Still unable to use the arrow keys.

Try the new version.

3) Stupid problem with security mode not supported when trying to connect to remote host

This is the bug from p.1.

4) and now, can't install 5.6 (which worked!) because of an error during install about "Unable to Read TROMServerOptions" which I found on the forums but never saw a fix for it.

Just install the latest 6.1 and see if it works for you. Make sure that you upgrade both parts - Viewer and Host.

If you have any issues, please let us know.

Larry Gray, User (Posts: 24)

Mar 03, 2015 1:07:19 pm EST

Support level: Basic

1) Not able to stay connected, constantly having to stop and start host (using [censored] !?!?).
If you mean the "Access denied" bug, you didn't need to start/stop Host for that. You could jus log off / log back on (in Remote Utilities).

Anyway, yesterday we released version 6.1 that fixed that bug altogether. You can download it here http://www.remoteutilities.com/download/

Awesome, I hope this works and I can stay connected.

2) Still unable to use the arrow keys.
Try the new version.

:( Still not working

3) Stupid problem with security mode not supported when trying to connect to remote host
This is the bug from p.1.

So far so good, When I start the hosts, it used to do it at least once before working. It hasn't done it this time.

4) and now, can't install 5.6 (which worked!) because of an error during install about "Unable to Read TROMServerOptions" which I found on the forums but never saw a fix for it.
Just install the latest 6.1 and see if it works for you. Make sure that you upgrade both parts - Viewer and Host.

Sweeeet, the install works.

Conrad Sallian, Support (Posts: 2450)

Mar 03, 2015 7:16:50 pm EST

Hello Larry,

We'll be testing the arrow keys issue and try to reproduce it. Perhaps we'll ask additional clarifying questions along the way.

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