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RDP over ID does now work

jboss, User (Posts: 1)

Dec 16, 2014 8:05:34 am EST

Hello there!

Congrats for this amazing piece of software. Currently I find an issue with RDP service behind a firewall using ID. When a new RDP request is initiate, ask for credentials (make user like DOMAIN\Username) and press login, RDP client frozen on negotiation until session expires (I guess 5 minutes later).

Any idea why this RDP is not started?

Kind regards,
Bansai.

Conrad Sallian, Support (Posts: 2926)

Dec 16, 2014 2:17:18 pm EST

Hello!

Thank you for the kind words.

Can you please send us the Host log via a support ticket. You can find the log files in C:\Program Files\Remote Utilities - Host\Logs folder.

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