Looking for a solution for remote work? See how Remote Utilities can help! (X) Dismiss

Community

Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

black screen

Links used in this discussion

dongcheol shin, User (Posts: 2)

Nov 01, 2014 12:59:04 pm EDT

Support level: Free or trial
i can't control remote pc.i can see black screen.

but terminal job(dos command screen) is worrking very well.

please help me.


test equipment
host : windows 2003r2(turned off antivirus)
viewer : windows 2012r2, windows 8.1

Conrad Sallian, Support (Posts: 2491)

Nov 01, 2014 1:00:47 pm EDT

Hello,

Thank you for your message.

Please, reboot the Host PC and try the Full Control/View mode again to see if it works.

dongcheol shin, User (Posts: 2)

Nov 01, 2014 1:31:01 pm EDT

Support level: Free or trial

Conrad Sallian wrote:
Hello,



Thank you for your message.



Please, reboot the Host PC and try the Full Control/View mode again to see if it works.

i did. but same problem.

could you connect my host pc? i can tell you internaet id and password.

Conrad Sallian, Support (Posts: 2491)

Nov 01, 2014 1:54:00 pm EDT

dongcheol shin wrote:


could you connect my host pc? i can tell you internaet id and password.

Remote session isn't necessary because the problem is apparently on the Host side - we'll see the same black screen in the Viewer as you do.

Please, follow this KB article http://www.remoteutilities.com/support/kb/210/ . Double check that you have recent graphics card driver installed.

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.