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black screen
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Links used in this discussion
dongcheol shin,
User (Posts: 2)
Nov 01, 2014 12:59:04 pm EDT
Support level: Free or trial
i can't control remote pc.i can see black screen.
but terminal job(dos command screen) is worrking very well.
please help me.
test equipment
host : windows 2003r2(turned off antivirus)
viewer : windows 2012r2, windows 8.1
but terminal job(dos command screen) is worrking very well.
please help me.
test equipment
host : windows 2003r2(turned off antivirus)
viewer : windows 2012r2, windows 8.1
Conrad Sallian,
Support (Posts: 3068)
Nov 01, 2014 1:00:47 pm EDT
Hello,
Thank you for your message.
Please, reboot the Host PC and try the Full Control/View mode again to see if it works.
Thank you for your message.
Please, reboot the Host PC and try the Full Control/View mode again to see if it works.
dongcheol shin,
User (Posts: 2)
Nov 01, 2014 1:31:01 pm EDT
Support level: Free or trial
i did. but same problem.Conrad Sallian wrote:
Hello,
Thank you for your message.
Please, reboot the Host PC and try the Full Control/View mode again to see if it works.
could you connect my host pc? i can tell you internaet id and password.
Conrad Sallian,
Support (Posts: 3068)
Nov 01, 2014 1:54:00 pm EDT
Remote session isn't necessary because the problem is apparently on the Host side - we'll see the same black screen in the Viewer as you do.dongcheol shin wrote:
could you connect my host pc? i can tell you internaet id and password.
Please, follow this KB article https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/ . Double check that you have recent graphics card driver installed.
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