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Internet ID Servers Down?

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Simon Threlfall-Searson, User (Posts: 3)

Aug 19, 2014 12:47:45 am EDT

Hi there,

As of this morning I am completely unable to connect to any remote hosts - even ones which I can reach using other methods.

My event log gives;-
29:44:06_19-08-2014_561 InetConnection #102114. Internet connection to Work Desktop (server.rutils.com:5656).
44:44:06_19-08-2014_733 Connection #102114. Connection to "Work Desktop" failed. Mode: <Authorization>.
44:44:06_19-08-2014_733 Context #102114 removed. Mode: <Authorization>.

I can ping server.rutils.com and it resolves to 72.55.184.118 and replies. This is the second time recently that we have had this, the last time your servers were down, and this is a problem as we purchased this software to replace [censored] as a support option for our customers.

Regards,

Simon

Edit:-- Seems to be back up and running now.

Edited:Simon Threlfall-Searson - Aug 19, 2014 2:53:00 am EDT

Conrad Sallian, Support (Posts: 2934)

Aug 19, 2014 5:00:22 am EDT

Hello Simon,

So what was the cause for not connecting? Did you figure it out?

P.S. ID servers were running perfectly and there were no downtimes since that last one. Well, even that last one was just a human factor, not something with the software itself. Anyway, we'll soon move to a more advanced configuration and we'll notify about it beforehand.

Colin Nowell, User (Posts: 2)

Aug 19, 2014 9:04:29 am EDT

Support level: Free or trial

I'm getting exactly the same problem as Simon above...

06:57:14_19-08-2014_950 Viewer started. OS: Windows 6.1 64bit
38:58:14_19-08-2014_671 Connection #474491. Connection to "Abbe's PC". Mode: <Authorization>. Connecting...
38:58:14_19-08-2014_672 InetConnection #474491. Internet connection to Abbe's PC (server.rutils.com:5656).
44:58:14_19-08-2014_953 Connection #474491. Connection to "Abbe's PC" failed. Mode: <Authorization>.
44:58:14_19-08-2014_953 Context #474491 removed. Mode: <Authorization>.
21:59:14_19-08-2014_511 Connection #903815. Connection to "Abbe's PC". Mode: <Authorization>. Connecting...
21:59:14_19-08-2014_513 InetConnection #903815. Internet connection to Abbe's PC (server.rutils.com:5656).
27:59:14_19-08-2014_793 Connection #903815. Connection to "Abbe's PC" failed. Mode: <Authorization>.
27:59:14_19-08-2014_794 Context #903815 removed. Mode: <Authorization>.
49:00:15_19-08-2014_195 Connection #959844. Connection to "Abbe's PC". Mode: <Authorization>. Connecting...
49:00:15_19-08-2014_197 InetConnection #959844. Internet connection to Abbe's PC (server.rutils.com:5656).
55:00:15_19-08-2014_496 Connection #959844. Connection to "Abbe's PC" failed. Mode: <Authorization>.
55:00:15_19-08-2014_497 Context #959844 removed. Mode: <Authorization>.

This looks like a server authentication issue to me??

Conrad Sallian, Support (Posts: 2934)

Aug 19, 2014 10:24:13 am EDT

Colin,

Do you receive a password prompt?

Colin Nowell, User (Posts: 2)

Aug 19, 2014 4:29:08 pm EDT

Support level: Free or trial

Conrad Sallian wrote:
Colin,

Do you receive a password prompt?

No, none at all. I have since connected successfully to other clients though (using InternetID).

Conrad Sallian, Support (Posts: 2934)

Aug 19, 2014 4:35:19 pm EDT

It was perhaps an issue with that single Host. Just in case, here's the KB article that lists possible causes for an ID connection not working: https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

Don't hesitate to request assistance if you ever have any issues. Thanks.

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