Community
Request for Portable Viewer 7.8.4.0 – Connection Problem.
Links used in this discussion
Links used in this discussion
Jonathan Barton,
User (Posts: 1)
Nov 05, 2026 8:53:27 am EST
Support level: Free or trial
I'm using the free version of Remote Utilities.
My local Viewer recently updated to version 7.9.0.0, while my unattended remote Host is running version 7.8.4.0.
I was able to connect briefly today, but the connection dropped after approximately 10 minutes. Since then, both Full Control and View Only hang at "Connecting to [computer]. Please, wait..." indefinitely.
File Transfer works normally, and the remote Host appears Online.
Because the remote computer is unattended, I would prefer not to risk updating its Host software remotely.
Could you please provide an official download link for Portable Viewer 7.8.4.0, so I can test it without uninstalling my existing Viewer?
Thank you.
My local Viewer recently updated to version 7.9.0.0, while my unattended remote Host is running version 7.8.4.0.
I was able to connect briefly today, but the connection dropped after approximately 10 minutes. Since then, both Full Control and View Only hang at "Connecting to [computer]. Please, wait..." indefinitely.
File Transfer works normally, and the remote Host appears Online.
Because the remote computer is unattended, I would prefer not to risk updating its Host software remotely.
Could you please provide an official download link for Portable Viewer 7.8.4.0, so I can test it without uninstalling my existing Viewer?
Thank you.
Conrad Sallian,
Support (Posts: 3311)
Nov 05, 2026 12:28:19 pm EST
Hello Jonathan,
Thanks for the details.
We can't offer a Portable Viewer 7.8.4.0, because earlier minor versions of the current major release aren't distributed. But I don't think you need it, and you don't have to touch the Host's version to try the fix below.
If the session hangs at "Connecting" while File Transfer works, the connection itself is fine. The Viewer is waiting for the first frame of the remote screen, and screen capture on the Host isn't delivering it. This often happens on unattended computers, when the monitor is off or asleep.
The fix is to turn on legacy capture mode, and you can do it from your side without Full Control:
If it still hangs, please check one more thing: has anyone signed in to that computer through Windows Remote Desktop (RDP)? While an RDP session is active, Full Control and View can't reach the desktop, but File Transfer keeps working, so it looks just the same.
Once Full Control works again, we recommend bringing the Host up to 7.9.0.0 when it suits you, so that both sides are on the same version.
Let us know how it goes.
Thanks for the details.
We can't offer a Portable Viewer 7.8.4.0, because earlier minor versions of the current major release aren't distributed. But I don't think you need it, and you don't have to touch the Host's version to try the fix below.
If the session hangs at "Connecting" while File Transfer works, the connection itself is fine. The Viewer is waiting for the first frame of the remote screen, and screen capture on the Host isn't delivering it. This often happens on unattended computers, when the monitor is off or asleep.
The fix is to turn on legacy capture mode, and you can do it from your side without Full Control:
- In the Viewer, open Remote Settings for that connection.
- On the Other page, turn on Use legacy capture mode.
- Submit the change. The Host restarts automatically, so give it a moment to come back online.
- Connect in Full Control again.
If it still hangs, please check one more thing: has anyone signed in to that computer through Windows Remote Desktop (RDP)? While an RDP session is active, Full Control and View can't reach the desktop, but File Transfer keeps working, so it looks just the same.
Once Full Control works again, we recommend bringing the Host up to 7.9.0.0 when it suits you, so that both sides are on the same version.
Let us know how it goes.
* Website time zone: America/New_York (UTC -5)