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BUG: ALT/CTRL key sometimes jammed on

Support level: Free or trial
For some reason the ALT or CTRL modifier key seems to get jammed in the on position about 1 out of 10 times I access a remote machine. I can confirm by opening the Windows On-Screen Keyboard, where I can see keys illuminated despite no key being held.
It's usually ALT, but sometimes CTRL. I don't believe I've ever seen a case where both were jammed.

Often I can clear them by tapping them on the physical keyboard on the Viewer machine, but it doesn't always work. Sometimes it even happens during a session.
It's rather maddening, as you can imagine.

I'm on the latest Viewer and Server, but I have definitely seen this for a few years, so it's not version-specific.


I'm happy to be contacted to provide more information and/or test a debug version.

Cheers,
Dax.
Hello Dax,

Thank you for your message.

Could you please let us know what OSs are used on both local and remote machines? If possible, please also provide the build of each OS - we will try to reproduce the issue in our environment.

Looking forward to your reply.

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