Hi. I'm getting error 1335 when installing 7.7.3 version on a computer. We've seen this error on several computers, so we've stopped deploying the new version. We're upgrading from version 7.6.2. Even if I run the RUT.7.7.3.0.msi installation manually, I still get this error. This doesn't happen on all computers, but it does happen on too many.
Removing the antivirus on the test computer didn't resolve the issue. Incidentally, the old version of the program disappeared from the list of installed programs after attempting to update.
Could you please send us the latest Host installation log for review? You can locate the installation logs in this folder C:\ProgramData\Remote Utilities\install.log and send it to us via a ticket or to support@remoteutilities.com.
Pauline, Another quirk: If I manually install a host downloaded from the website, rather than the signed msi one, no error occurs and everything installs fine. Unsigned msi also installs without problems.
Edited:Константин Братулин - Feb 05, 2026 9:44:50 am EST
Thank you for the additional feedback. Before I forward it to our developers, could you also please let us know what antivirus software was previously installed on the computer where the issue occurs.
