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[ Closed ] [Resolved] Host disconnects and then reconnects

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rick kramer, User (Posts: 1)

Jun 11, 2025 8:31:55 am EDT

Viewer: 7620 Host: 7620 Windows 10 latest updates

I am using the free version from 1 computer to connect to 2 hosts. All 3 computers are at my home and are on the same network.

In the last month, the 2 hosts keep disconnecting and then reconnecting 5 seconds later or just hangs a lot of the time. This happens all day long.

Pauline, Support (Posts: 3098)

Jun 11, 2025 7:44:29 pm EDT

Hello Rick,

Thank you for your message.

Could you please send us the most recent Host log files for examination? Here’s how you can locate the logs. You can send the logs to support@remoteutilities.

Looking forward to your reply.

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