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[ Closed ] [Resolved] Windows 10 - Downloads success, File corrupt

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Colin Cloete, User (Posts: 1)

Aug 11, 2023 4:27:02 am EDT

Support level: Free or trial

The software downloads OK. Installation runs OK. File corrupt error on launch.
I suspect a Windows security problem?

Pauline, Support (Posts: 2788)

Aug 11, 2023 4:35:17 pm EDT

Hello Colin,

Thank you for your message.

Yes, this issue might be caused by Windows Security activity. Please try fully uninstalling Remote Utilities as described here. Then reinstall software and make sure to add the installation folders to the exception list as described here before launching it for the first time.

Hope that helps.

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