Thank you for your message.
Have you already tried the solutions suggested in this guide
? If you haven't tried some of them, please do so.
If none of the solutions in the guide above help, please feel free to send us the following data to help further diagnose the issue:
1. Windows System Events Log
2. Host settings registry key
3. Host log file/files
The guide above provides steps to collect the files as well. You can send them to firstname.lastname@example.org
Looking forward to your reply.