Thank you for your message.
There might be a few factors that might cause this type of issue, the most common of them is antivirus software mistakenly blocking Remote Utilities. Before we can proceed with further troubleshooting, please check if any of the solution listed here
might help to resolve the issue. In addition, please also make sure to add Remote Utilities in your a/v software exceptions list as described here
Let us know if the steps above don't help and the issue persists.