Thank you for your patience.
I'll check with our developers if there's an update on this issue. Meanwhile, could you please let me know if you've tried performing a complete uninstall as described here
? Could you try deleting the file config_4.xml
from the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\
and see if this might help to resolve the issue (please note that you will need to register your Viewer
Let us know if this helps.