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Slow performance of 7.1.7.0

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D L, User (Posts: 10)

Oct 16, 2022 5:06:21 pm EDT

Slow performance of 7.1.7.0
I've had 2-3 cases where the connection to the remote desktop was very slow.
In one case I was copying files at about 4KB/s on both sides (Server/client) was FTTH

How to quickly check what internet speed the client has ? It is possible to do it via command line ?

Pauline, Support (Posts: 2573)

Oct 17, 2022 11:08:49 am EDT

Hello,

Thank you for your message.

Please note that when using Internet-ID connection, the overall connection speed and performance are only as good as the slowest network segment between Viewer and Host.
Here's a guide on how you can check the internet connection speed via command line.
In addition, please try solutions listed on this KB page and see if any of them help to improve the connection speed/performance.

Hope that helps.

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