Currently bought 1 starter license for 20 computers and 1 tech. We need a few more computers though, maybe 5 more for now. Can I just spend another $99 on another starter license and get 20 additional computers? Would I have 2 license files then? We still just need 1 tech and not sure the best way to go about purchasing because mini seems like too much for what we need.
[edited] You can use this Upgrade Your License form to calculate the exact upgrade cost and you can proceed to purchasing the upgrade right there.
In addition, you can also use this License Assistant form that can help you to choose the best license for your scenario by answering just two questions. Finally, in case if you have more questions on upgrading your license you can always submit a Request for Quote using this form - just select the I'm upgrading my license option and fill in the applicable information. Last but not least, you can also contact our Sales department using this form as well.
You don't need to switch the license between techs as it's the same license key for both techs. Please also note that you can register more than just two Viewers with this license key, since our license keys are not restricted to a specific workstation, so you can register any number of Viewers with this license key as long as the number of active techs (i.e. connected in a remote session to a Host) doesn't exceed 2 at a time. [edited]
Hmm not sure what I am doing wrong but I upgraded my license, put the new license key into the viewer, restarted the viewer but when I add another connection it still says that I cannot have more than 20 and to remove extras.
Could you please try following and see if this helps to resolve the issue: 1. Fully exit the Viewer File -> Exit. 2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Please note that the AppData folder is hidden by default, so this is why you can't find the Roaming folder. In this case you need to enable "Hidden files and folders" in Windows Explorer settings. Here's how you can do this. 3. Remove the config_4.xml file from that folder. This will reset the Viewer settings. Your address books won't be affected by this action. 4. Run Viewer, registering it with your license key once again as described here and try adding new connection to see if the issue still persists.