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Icon of Internet-ID connection is deleted after closing the Viewer

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Alan Preda, User (Posts: 1)

Jan 16, 2022 4:33:13 am EST

I have installed the host on my brother's laptop, in Europe. Every time I close the Viewer, the connection icon to his laptop disappears. However, other Internet connections for computers here in US, are not. Is there anything I can do? It is very annoying to recreate the connection every time I need to access my brother's laptop.

Pauline, Support (Posts: 2776)

Jan 17, 2022 4:08:30 pm EST

Hello Alan,

Thank you for your message.

Perhaps, the issue might be caused by the address book file being somehow damaged/corrupted (it might be some firewall/antivirus software activity). Please try manually exporting your General address book as described here and then deleting the connections_4.xml file from the C:\Users\user_name\AppData\Roaming\Remote Utilities Files\ folder - this will reset your current default address book and create a new file for it. Then please try restoring your address book from the created backup as described in this guide and see if the issue persists.

Hope that helps.

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