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Update issue with viewer

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Douglas Smart, User (Posts: 2)

Jan 05, 2022 2:42:23 am EST

I am trying to update the viewer (auto update) from 7.0.0.1 - it goes through the normal update process, and closes the viewer - it then does not restart - when I restart it manually, it has not updated. What is wrong, please?

Conrad Sallian, Support (Posts: 2953)

Jan 05, 2022 7:06:15 pm EST

Hi Douglas,

Thank you for your message.

Perhaps, the msi installer is broken on that computer somehow. You can try the following:

1. Manually uninstall Viewer via Windows settings.

2. Download and install Viewer.

Hope that helps.

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