When connecting to one of our customers, the technician reports an unworkably slow connection, even with the lowest colour and frame rate settings. Our old remote support program ( [censored] ) did not have such issues.
Does anyone have an idea what might cause this (It is imaginable that the network connection at the customer is rather poor)? Does RU handle poor connections less well than other programs because of its small scale? Are some settings of importance for poor connections that are not set by default?