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New Version 7 drops and reconnects constantly

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Kerry Fisher, User (Posts: 8)
Mar 03, 2021 2:14:51 pm EST
Support level: Free or trial
I just recently upgraded to version 7 and now when I connect to host also upgraded with version 7 the connection drops and reconnect about every 20 - 30 sec.  Didn't have this issue with 6.10.10.0 (69110).  The interesting thing is I still have some host I didn't upgrade to 7.  They are still running 6.10.10.0 and those connection don't drop.  There is a problem in version 7.  I run my own RUS. That is also running the latest version.
Pauline, Support (Posts: 2867)
Mar 03, 2021 5:14:50 pm EST
Hello Kerry,

Thank you for your message.

Could you please clarify if you use version 7.0.0.0 of Remote Utilities? If this is the case, then please note that there was a minor issue in version 7.0.0.0 that was causing frequent disconnections. However, we've already fixed the issue and released an updated version 7.0.0.1 with the implemented fix.

The updated 7.0.0.1 version is available for download on this page. You can also use the Automatic update (or self-update) feature.
Please make sure to update both Host and Viewer to the same version in order to avoid the version mismatch.

Hope that helps.
Kerry Fisher, User (Posts: 8)
Mar 04, 2021 7:04:44 am EST
Support level: Free or trial
Yes I have 7.0.0.0 so I am installing the 7.0.0.1 to see if the issue goes away.  Thanks for the download link.
Pauline, Support (Posts: 2867)
Mar 04, 2021 4:56:12 pm EST
Hello Kerry,

Of course, we're always happy to help!

Please feel free to let us know if the issue persists or if you have other questions.

* Website time zone: America/New_York (UTC -5)