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file transfer utility: unable to open directory

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marco, User (Posts: 37)

Mar 03, 2021 1:53:03 pm EST

Hi all,
when I try to run "file transfer" n my remote host I get the error:
"unable to open directory"

lots of attempts but no way to get it

no problem with all the other features, only this one struggling me now...

thanks!

Pauline, Support (Posts: 2619)

Mar 03, 2021 5:08:03 pm EST

Hello Marco,

Thank you for your message.

Am I right in assuming that you use Viewer of version 7.0.0.1 and Host of an older version (perhaps, 6.10.10.0 or an older version), i.e. mismatching versions of Remote Utilities? If this is the case, then the issue occurs because starting version 7 the File Transfer protocol has been re-written from the ground up in order to improve the overall speed and performance of the File Transfer mode. This means that the File Transfer mode will only work if Viewer and Host are both version 7.x.x.x. For more information on the updated File Transfer mode please see this blog post.

Please try updating your Host to the latest 7.0.0.1 version as well by following this guide on updating Remote Utilities.

Hope that helps.

marco, User (Posts: 37)

Mar 04, 2021 1:51:49 am EST

Support level: Free or trial

Hi Polina,
you are definitively right, it was due to mismatch between versions
sorry, I didn't think of it, I didn't try to update
thank you very much and have a good day

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